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Mediate
between Board of Directors/Senior Staff and Junior Staff/Volunteers
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Twelve years direct experience in the operations of administrative functions,
front line operations and data entry experience (alphanumeric and numeric) for Banking, Health and Fitness, Recreation, Tourism
and Fisheries, Property Management environments
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Demonstrated abilities of excellent office knowledge and skills (including reception,
filing, payroll, Accounting procedures, membership sales, scheduling, policies)
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Proficient in all MS Office applications especially WORD, EXCEL, ACCESS, POWER
POINT, PUBLISHER, OUTLOOK and Word Perfect
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Good written communication and word processing skills. Word processing packages
include MS Office XP (Professional Edition) and Corel Software
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Excellent communication skills with the ability to liaise in a professional
and concerned manner
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Prepare letters, presentations, reports and spreadsheets for client and managers
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Data Verification to ensure it the correct and updated data into the computerized
system
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Eight yeas experience in call centre environment (inbound and outbound calling)
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Also a strong knowledge of PeopleSoft software
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Strong knowledge of ORACLE software
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Updating Address Book information; phone, fax, cell, email, building address,
vendor address.
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Maintained a listing of potential clients for future sales
Successful up selling techniques
Developed a corporate presentation for future sales and developed a database of prospects and future clients
Developed a great database system for obtaining leads from past clients, and used leads from ballot boxes, cold calls
and flyer/brochure handouts.
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Proven Fitness Leader with YMCA and a certified Body Training Systems
Instructor
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Supervised and trained team members in
office operations as well as volunteer recruitment and training
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Participated in numerous quality service initiatives (including TQS
- Total Quality Service, Priority SAM - Serving All/Annual Members)
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Strong interpersonal skills and ability
to work individually or in a team environment
- Coordinated a Fitness/Cross Training program for a Special Needs Youth Group.
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Excellent time management and organizational
skills with a proven record of flawless results that met deadline periods
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Strong interpersonal skills and ability
to work individually or in a team environment
- Excellent communication skills with the ability to liaise in a professional
and concerned manner.
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Strong knowledge and experience in Windows Environments (95, 98, NT, 2000 and XP) and some experience with Macintosh
systems
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Database development and implementation
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Provided PC support to IBM and Macintosh End users
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Web site design, development [using HTML,
XML, DHTML, Java Scripts and Applets] and implementation
- Security
and maintenance control of computer hardware and software.
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